Pioneer Credit is an Australian financial services provider. With more than 160,000 customers throughout Australia and New Zealand, our focus is on providing them with exceptional levels of customer service along with a range of products and solutions to help them achieve their financial goals.
Our Pioneer Credit Solutions business specialises in acquiring and servicing retail debt portfolios.
These portfolios consist of individuals with financial obligations to Pioneer Credit and are the cornerstone of our customer relationships. We value and respect our customers greatly, and we work with our customers over time so that they can meet their obligations and progress toward financial recovery, and through this process evolve as a ‘new consumer’.
Pioneer works with Australia’s major banks and financial institutions. Our success has been built on long-lasting relationships, and while we have grown rapidly, we remain small and agile enough to meet our clients’ business requirements.
Our key focus is on providing commercial solutions to our financial sector partners. We never forget that the reputation of our partners is paramount, and that how we approach the servicing of portfolios can directly impact both our own brand and that of our partners – either positively or negatively.
Our Pioneer Credit Connect business, launched in late 2016, is focused on helping our customers access the right financial products to help them reach their goals.
Pioneer Credit Connect offers a range of innovative products to our valued customers who are back on track and in a position to broaden their financial capacity, as well as to new customers joining the Pioneer Credit family.
Among the services offered by Pioneer Credit Connect is Credit Place, which is focused on educating customers about credit risk by providing them with their credit score free of charge and an explanation of what that score means.
A key goal at Pioneer Credit Connect as we work with our customers is to see them achieve key milestones in their financial journey in order to provide more flexibility and options to them and their families.
A focus on customer service
We invest heavily in the ongoing training and development of our staff to ensure we provide a consistent customer service-oriented approach to our customer engagement. We also monitor all customer contact and are at the forefront of compliance best practice. This approach means we are confident of delivering an industry-leading service to our partners.
Strong corporate culture
Pioneer Credit has a strong corporate culture, built around six Leadership Principles. These are a very well defined set of values that our people work and live by. They form the core of what we expect in terms of behaviour from our people; they are embedded throughout the organisation and underpin every interaction we have with our customers and our stakeholders.
Headquartered in Perth, Western Australia, Pioneer also has offices in Sydney and Manila, as well as representative offices in Melbourne and Brisbane.
The company listed on the Australian Securities Exchange on 1 May 2014 under the code PNC.
The Pioneer Credit Group is made up of the following entities:
Pioneer Credit Limited
Pioneer Credit Solutions Pty Ltd
Pioneer Credit Broking Services Pty Ltd
Pioneer Credit Connect Pty Ltd
Pioneer Credit (Philippines) Pty Ltd
Pioneer Credit Solutions (NZ) Limited
Sphere Legal Pty Ltd
Switchmyloan Pty Ltd
Credit Place Pty Ltd